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Frequently Asked Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.Once your order is under the status "preparing for shipping",
"shipping" or "delivered", then we cannot accept any edits to your
order.To make changes to your order, please reach out to support through the helpdesk.
Do you accept returns?
We do accept returns in respect to the following conditions:
The item must have been sold on our online store. The item shouldn't have been used in any way. The return or exchange request is made within 28 days of delivery. The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like
your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.