Return & Refund Policy

At Jack's Premium, we take pride in producing small-batch, handcrafted pet treats and chews made with premium ingredients. Because our products are food items and are considered perishable, we do not accept returns or exchanges.

Returns

Due to the nature of our products, all sales are final. We are unable to accept returned merchandise once it has left our facility.

Refunds & Store Credit

Customer satisfaction is important to us. While we do not accept returns, we may offer a refund, replacement, or store credit on a case-by-case basis if:

• Your order arrives damaged.
• You receive the wrong item.
• Your order is missing items.
• There is a quality issue with the product.

To request assistance, please contact us within 14 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.

Refunds, replacements, or store credit are granted solely at the discretion of Jack's Premium after reviewing the circumstances of each request.

Shipping Issues

Once an order has been transferred to the shipping carrier, delivery delays caused by the carrier are generally outside of our control. However, we will work with customers to help resolve shipping-related issues whenever possible.

Contact Us

If you have any questions or concerns regarding your order, please contact us.

We appreciate your support of our family-owned business and thank you for choosing Jack's Premium.